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ECLAT CRM |
Customer Relationship Management popularly known as CRM is the technique or methodology used to understand needs and behaviors of customers to build strong relationship with them.
CRM software is the automated approach used to support Customer Relationship Management. CRM helps in information gathering, organizing the customer interaction and it also helps different departments of company, accessing the information gathered by CRM. Main objective of CRM is to improve quality of services which are being provided to customers and to use collected information for targeting new customers.
CRM Features
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Reporting |
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- Sales Trends
- Marketing analytics
- Case Reports
- Dashboards
- Customer Profiles
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Marketing Automation |
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- Multi-Channel Campaigns
- Campaign Wizard
- Email marketing
- Web-to-lead Forms
- Lead management
- Marketing Analytics
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Sales Force Automation |
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- Opportunity management
- Contact Management
- Account Management
- Forecasting
- Quotes & contracts
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- Plug-ins for Microsoft office
- Mobile Solutions
- Dashboards
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Customer Support |
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- Case Management
- Inbound Email
- Knowledgebase
- Bug Tracking
- Self-Service Portal
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Collaboration |
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- Email Client
- Project Management
- Plug-ins for Microsoft office
- Mobile Solutions
- Activity Management
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Platform |
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- Team management
- Access Control
- Workflow management
- Layout Editor
- Custom Fields
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- Module Builder
- Module Loader
- Homepage layout
- Dashlets
- Exchange Apps
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Welcome to our CRM section. We strive to provide you with high quality CRM solutions for your business. |
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